Our Promise to You
The Pink Payroll
Guarantee.
After 18 years processing payroll for California small businesses, we've built our reputation on one principle: if we touch it, we own it. Accuracy. On time. Every payroll run.
What We Back
Three Commitments. Zero Asterisks.
These aren't marketing bullet points — they are the operating standards every Pink Payroll client gets, starting on day one.
100% Accuracy
Every paycheck, every withholding, every tax deposit — calculated correctly. If a Pink Payroll processing error causes a penalty or interest charge from a tax authority, we cover it. Not you.
On-Time Delivery
Your employees get paid on the date they expect — every single time. We process on schedule and manage the deadlines so you never have to worry about a missed payroll again.
Real Human Support
When something needs to be resolved, you reach a real person who knows your account — not a support ticket number. We respond and resolve, not deflect and delay.
Penalty Protection
Our Error. Our Bill.
If a penalty or interest charge is assessed by the IRS, EDD, or any state or local tax authority because of a Pink Payroll processing error, we will pay it.
This isn't a "we'll try our best" promise — it's how we've operated for 18 years. Our team has the depth of California expertise to get it right the first time and stand behind the work when it matters.
Penalty protection applies to errors originating from Pink Payroll's processing. Penalties resulting from client-supplied incorrect data, late submissions to our office, or changes outside our system are handled on a case-by-case basis with our support team.
IRS & Federal Tax Penalties
California EDD Penalties
State & Local Tax Agency Notices
Interest Charges from Late Deposits
If Something Goes Wrong
How to Activate the Guarantee
No forms, no claims department, no waiting. Here is how it works.
01
Contact Your Team
Call or message your dedicated Pink Payroll contact directly. Describe the notice or discrepancy and share any documentation you received.
02
We Review & Own It
Our team reviews the issue immediately. If the error originated from our processing, we take responsibility — no deflecting, no blame-shifting.
03
We Resolve & Cover
We correct the error, communicate with the agency on your behalf where applicable, and cover any penalties or interest charges that resulted from our mistake.
The Foundation
Why We Can Stand
Behind This Promise.
Most payroll companies offer a guarantee because it looks good on paper. We offer ours because 18 years of California-focused expertise has made it a safe promise to keep.
Our team processes payroll under some of the most complex labor and tax environments in the country. California's requirements are a different league from the rest of the U.S. — and we've built every system, every check, and every workflow around getting them right.
18+
Years of California Payroll Expertise
5.0★
Average Rating on Google & Yelp
50
U.S. States Supported
100%
U.S.-Based Team & Support
Legal
Guarantee Terms and Limitations
I. Guarantee Nullification for Insufficient Funds
This Satisfaction Guarantee is expressly contingent upon the timely and full funding of all payrolls and tax liabilities during the introductory 90-day period. In the event that a client's bank account incurs a Non-Sufficient Funds (NSF) notification, return, or failure for any payroll transaction processed by Pink Payroll, this guarantee shall be deemed null, void, and unenforceable by the client. The occurrence of a single NSF event, regardless of cure, forfeits all rights to a refund under this offer.
II. Limit of Refundable Fees
Only the specifically enumerated Base Fees and Per Check Fees directly associated with processing are subject to a refund under this guarantee. All other service and ancillary fees are explicitly excluded from this offer.
Non-Refundable Costs include, but are not limited to:
- Timekeeping and attendance software or service fees.
- Shipping and delivery charges (e.g., expedited check delivery).
- New employee charges or onboarding fees.
- Account setup and implementation fees.
- Hardware purchase or rental charges.
- Government-imposed penalties, interest, or fines.
Ready to Run Payroll Without the Worry?
Let's talk about your payroll setup and show you exactly what the guarantee covers for your business.